Business Administration

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An assessment of the factors that determining teachers turnover and low retention rate, in secondary school: The case of Dodoma Municipal Council.
(St John's University of Tanzania, 2014-07-28) Gombati, J. Mohamed
Employees are strategic resource for the development of a organization. Retention of qualified staff is one of the major challenges facing secondary schools. This research, has been conducted to study an assessment of the factors that determining teachers turnover and a low retention rate, among secondary schools in Dodoma Municipal Council. The non-probability random sampling was used to select 13 schools that yielded 117 respondents. Data, were collected by using interview of key people with experience and knowledge, on retention and questionnaire provided to secondary schools teachers, to establish the factors that determining a low retention rate among secondary schools teachers. The Results show that, a desire to take on a new challenge, bad relationship with management, lack of opportunity for advancement, appreciation, better compensation and benefits else where, personal situation at home, lack of control overwork or working environment and long working hours have a great contribution in resignation of employee and facilitated them to get a attracted to get job with other employer. In terms of bad relationship with colleagues and travelling distance to work, were cited as minimal impact in resignation of employees. The recognition, good supervision, communication, compensation/pay, good working conditions, promotional opportunities, job security and an opportunity for learning and growth have rated as a better in determining the retention among secondary schools teachers. Responsibility and accountability for as result, stimulating task and prestigious or status, were rated as minimal in determining the reason for an employee to stay. There were different factors that determined a low retention rate among secondary school teachers. Findings from this study, pointed to a set of recommendations to be implemented. These include implementation of induction programs, reducing beginning teachers’ workload, development a national human resource development framework, improving sector participation, in a development dialogue training as will a retraining and regular rewards.
Outsourcing of local government services in Tanzania: A case of revenue collection in Dodoma bus stand, Dodoma Municipality
(St John's University of Tanzania, 2014-07-28) January, Silvestry
Local government authorities in Tanzania have transformed its service delivery and tax collection systems so as to enhance its effectiveness and efficiency on such areas through outsourcing these functions. The work major objective was to assess outsourcing LGA services particularly revenue collection service as well as service delivery in Tanzania using Dodoma bus stand as a case study. The specific objectives were to examining working relationship between outsourced agents and the municipality, investigating the general public satisfaction before and after outsourcing of LGA services and comparison between the revenue collected through outsourcing and those collected via outsourcing. The study used mixed methods in which data were collected in the field through questionnaires, interviews, observation and passing through different Municipal documents and the same data were processed using spread sheets and Statistical Package for Social Sciences. It was cross sectional survey design. The processed data were analyzed and interpreted. In this case, there is contractual relationship between revenue collections but the problem is poor contract management between the two parties. On the other hand, the general public gets more satisfaction on the services provided by agents than those provided by Municipal officials. More revenues are collected when using agents than when Municipal officials collect by themselves. It is recommended that, revenue collecting agents must be obtained through a competitive tendering process. Proper contracts management will add value to the LGA in Tanzania. Corruption and bribery should be discouraged by all means for LGA sustainability.
Labor rights awareness among employees and its impact on their job performance: A case of St John’s University of Tanzania and Institute of Rural Development Planning
(St John's University of Tanzania, 2014-07-28) Ndiango, Sinyati
The study aimed at assessing the level of labor rights awareness among employees and how it impacts on their job performance at St. John’s University of Tanzania and Institute of Rural Development Planning are taken as case study. The study involved 82 respondents, of which some were requested to fill in the questionnaires and others were interviewed. The sampling techniques used were random and purposive sampling and the data collected was analyzed using both qualitative and quantitative methods. The findings from the study revealed that, most employees were aware of the labor rights at their workplaces but lacked detailed knowledge on them. On the other hand, it was revealed by the study that, the awareness of labor rights help employees to push for better working conditions, be motivated as well as having job satisfaction which leads to high job performance. The study recommends that seminars and trainings should be held to provide education to employees on their rights so as to increase their awareness. Trade unions should play their roles in enhancing employees’ welfare.
Evaluation of the impact of customer care on customer retention: Case of Dodoma Hotel in Dodoma Urban
(St John's University of Tanzania, 2014-09-28) Malley, Eugene
The main objective of the study was to evaluate the impact of customer care on customer retentions. To achieve this objective, a sample size of 100 Dodoma hotel customers and 8 more Dodoma hotel staff was used. Both qualitative and quantitative research approaches were used using a cross sectional method of data collection in the form of questionnaires, interviews and documentary review. Data were processed and analyzed using Statistical Packages for Social Sciences (SPSS) computer program. The analyzed data were presented by the use of Tables. From the analyzed data it was found that Dodoma hotel has good customer care and customer retention strategies which include: security, hotel guides, front desk services, ensuring that customer care is continuously treated and maintaining knowledgeable staff in place. This implies that the management of Dodoma hotel is continuously working hard to ensure customer care and retention and that implies more customer satisfaction. From the findings, the level of customer care is good, hence more customer retention. This implies that there is positive relation between customer care and customer retention. Hence Dodoma hotel needs to ensure customer care so as to increase customer retention.
Assessing the effectiveness of decentralised solid waste management scheme in Tanzania. A case of Dodoma Municipality
(St John's University of Tanzania, 2014-11) Raphael, Mkumwa
Solid waste management is the part of the growing problem that attract attention of anthropologists, economists, historians, sociologists in the world. This believed to have been caused by rising of urbanization and change of life style of food habits which have led to the increase of municipal solid waste. In Tanzania, Dodoma municipality among the municipal/town that experience a problem of solid waste. This has contributed to eruption of diseases and dust beans in the town. This study was designed to investigate the effectiveness of decentralized solid waste management scheme in Tanzania specifically in Dodoma municipality Data were collected using structured and non- structured interviews. Purposive sampling procedures were used to obtain representatives of from Majengo and Uhuru wards, this led to a total sample of 126 respondents. The collected data were analyzed using SPSS software where outputs from descriptive statistics cross tabulation and frequencies were used in verifying the effectiveness of decentralized solid waste management scheme in Tanzania specifically in Dodoma municipal. From the study,70% respondents reported that the municipal is guided by solid waste management policy guided by four objectives under the policy. However, the ways used to collect solid waste were four but one that dominated in the study area was people moving rounding with wheel brrlow 36.6% of respondents. The ways used on managing the solid waste were recycling of solid waste, incineration of solid waste and open burning. There were different diseases thought to have erupted as the impact of solid waste. Furthermore, conclusion was made and different recommendations that were thought to improve the system.
The derterminants of effective employees participation in enhancing organizational performance in public organization: A case of Parastatal Pension Fund Dar Esalaam Head Office
(St John's University of Tanzania, 2015-07-28) Ruhembe, Charles Ernest
The study was conducted in Dar es Salaam at PPF to investigate the determinants of effective employee’s participation, in enhancing organizational performance in public sector at PPF Dar es Salaam. The literature review show that employee participation is used to in public organization but not at its fullest. However, little change can be seen by the services delivered by the sector. From the field data collection was carried out using structured questionnaires, interview and observation checklist guide in the office. Workers were selected purposively and randomly. A total of 140 workers at PPF were interviewed. Analysis of both primary and secondary data was done using Ms Excel and SPSS. Results indicated that PPF is using direct and indirect employee participation. The workers were still working fairly not perfectly. It was indicated that indirect participation was successfully used as it was cited by 67% of all respondents. Different impacts from employee participation were identified such as improvement of public services delivery, job satisfaction, increase of team work and the like. However, different challenges were identified that led to ineffective implementation and use of employee participation. Finally, different solutions were given out by respondents. It is believed that if well implemented by the government leads to effective implementation of employee participation. The provision of seminars to workers about the system, proper documentation of feedback from workers, operate regular evaluation and analysis of the results from the system, proper communication to all managers and supervisors, as well as workers and an application of skills of politics in an implementation of the system. These were identified as the recommendation and solutions to problems faced in the use of employee participation
Assessment of factors hindering the adoption of electronic banking system in Tanzania: A case of NMB and CRDB Banks in Dodoma Municipality
(St John's University of Tanzania, 2016-11-28) Mujuberi, H. Nyanjiga
In recent years of banking industry, the adoption of Electronic banking started to occur broadly, as one of the ways to offer different financial products, due to that reason, there was an advancement in information technology (IT) and stiff competition in banking sector. Electronic banking offers useful products to both commercial banks and bank Customers. Despite these advantages of electronic banking services, there are limiting factors for the adoption process which caused customers to remain in the usage of traditional banking methods to perform most of their transactions. This study has aimed at accessing factors affecting the adoption of electronic banking in Tanzania, a case of CRDB and NMB of Dodoma Municipality. In so doing, three specific objectives and variables of the study were taken into account; the study, has utilized both primary data (through interviews and questioners) and secondary data through documentary review (through documents obtained from both CRDB and NMB). Analysis was done by the use of SPSS and the results were presented in tables. Study findings have revealed that there were hindering factors in the adoption of electronic banking services, these include the perceptions of risks, perception in transaction costs, privacy and security issues, laxity of financial institutions in promoting electronic banking and network access. The study finally recommends to the regulators or law makers for advancement of electronic banking services, education to customers about electronic banking should be provided regularly, the government also through TANESCO or any other bodies of electricity supply, should put an emphasis on supplying electricity in rural areas and the lastly the concerned bank (CRDB and NMB) should increase the number of electronic devices, especially automated teller machines.
Employees’ labor rights awareness and its impact on job performance: A case of TTCL in Dodoma Office
(St John's University of Tanzania, 2016-11-28) Wassira, Joseph
The purpose of the study was to evaluate the level of labor rights awareness among employees and how it impacts job performance a case of TTCL. The study involved 70 respondents, of which some were requested to fill in the questionnaires and others were interviewed. The sampling techniques used were random and purposive sampling and the data collected was analyzed using both qualitative and quantitative methods. The result from the study discovered that, most employees are aware of their labor rights but requires detailed knowledge on them. Nevertheless, the study discovered that, the awareness of labor rights facilitate employees to thrust for improved working conditions which leads to job performance. The researcher recommends that seminars and trainings should be held to offer employees knowledge on their labor rights so as to boost their awareness. Trade unions should play their role in enhancing employees’ wellbeing. The major recommendations of the study is that; Researchers are argued and recommended to go for seminars on the concept of labour rights awareness especially on the aspects of the solutions to the problem which the study has not covered. Lastly; The organizations have to work seriously on the three factors seems to be the possible causes of poor performance and find out the strategies to get rid of them. i.e poor working environment, lack of motivational policies and limited fair opportunities for training and career development. Also lack of objective and fair promotional opportunities, lack of sense of recognition to employees for good work have high degree of influence on poor performance hence there is a need to construct the strategies in order to minimize or eradicate the pitfalls on them hence retain skilled people in the organizations.
Factors for successful provision of mobile financial services in Mpwapwa District, Tanzania
(St John's University of Tanzania, 2017-11-28) Nkya, C. Raymond
A mobile financial service is importantly termed as a successful driver for economy and smooth financial services operation. This study mainly sought to assess the factors for successful provision of mobile financial services in Mpwapwa District. The specific objectives that were covered in this study are to; assess utilization of mobile financial services among mobile phone subscribers in Mpwapwa District, determine knowledge on regulatory procedures in providing mobile financial services among subscribers and agents in Mpwapwa District, examine the competitive advantage of mobile financial services utilization in Mpwapwa District. This study was used a cross sectional design to facilitate collection of information on the factors for successful provision of mobile financial services in Mpwapwa District. This was organized at one point in time and analysed in defined time. This study was used primary data that were collected through questionnaires from 91 respondents. The secondary data were collected through a review of literature in various reports and documents. Data were summarized and analyzed through data processing software named SPSS. The findings revealed that, mobile financial services mostly facilitate withdrawals of money and used as a wallet. This facilitated the utilization of mobile financial services in various transactions. The subscribers mostly comply with money transfer charges and regulatory framework that displayed the significant results. The competitive advantages were observed on the ability to eliminate manual paper work and ultimately lower transaction cost. The findings conclude that, mobile financial services are highly utilized by majority of subscribers in Mpwapwa District. The improvement of mobile financial services require improved regulatory framework. The TCRA is mostly used regulatory frame work to force providers in extending services based on network coverage in rural areas.
Factors contributing to employee turnover in Local Government Authorities in Tanzania: A case of Dodoma Municipal Council
(St John's University of Tanzania, 2017-11-28) Mpelembe, Chipole
This study aimed at showing the factors contributing to employees’ turnover in local government authorities in Tanzania, and was conducted at Dodoma municipal council, specifically the objectives of the study were; to determine the influence of organizational change on employee turnover, to find out the influence of staff training on employees turnover, to examine the influence of economic factors on employees’ turnover and lastly to determine the influence of staff motivation on employees turnover at Dodoma municipality. The theoretical framework of this study was derived from the theory of motivation. The most widely known motivation theories are Maslow’s Hierarchy of Needs, Herzberg’s Two-factor Theory and Vroom’s Expectancy Theory. The study used a descriptive survey design. The target population of the study was the 100 Dodoma municipality employees were respondents in this study. The data collected was primary in nature and was collected through questionnaires. Data analysis was done using Statistical Package for Social Sciences (SPSS). Descriptive statistics was computed and data was presented using tables. The major findings of the study were that Dodoma municipality; had enough employees to deliver services in the entire municipality. Generally organizational change influenced employee turnover in local government authorities. The employees were satisfied with workload, set targets, supervisors and Dodoma municipality had strong communication system capable of creating awareness on information and knowledge required by employees to control high employee turnover. The staffs in Dodoma municipality were well qualified, motivated, stable and responsive. Employee training influenced employee turnover in Dodoma municipality. Employees were motivated through attending training short and long courses. Opportunities for training and development were among the most important reasons why employees stayed especially young and enthusiastic ones. The study also found that economic factors influenced employee turnover in local governments and mainly in Dodoma Municipality. This was because social economic constraints caused brain drain. Extra income from other sources contributed to socio-economic development. Lastly the study found that employee motivation influenced employee turnover at Dodoma municipality. Good working conditions and creation of better working relationships made the employees to be motivated and increase staff retention. The study recommended that the management of Dodoma municipal should ensure that there are adequate staffs in relation to the workload, employees should be further developed so as to be well educated, motivated, stable and responsive. The staff should be offered chances to attend trainings, short and long courses as these are among the reasons why employees remain in organizations, provide good working conditions for employees to motivate and increase retention and ensure that promotion is fairly done at the required time and everybody be given equal opportunity for promotion.

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