Impact of mobile banking on financial performance of commercial banks in Tanzania: A case of Corporative Rural Development Bank (CRDB)
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Date
2016-07-28
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St John's University of Tanzania
Abstract
Mobile banking has transformed the way banks in both developed and developing countries work. This type of banking offer a wide variety of services ranging from account information, which has to do with alerting the customers on the updates and transactions on their account through their mobile phones. Regardless of its potential benefit, however its impact to the performance of banks has not yet being evaluated in Tanzania. Therefore the objective of this study was to analyze the impact of mobile banking to the performance of the banks in Tanzania. Based on the purpose of the study and the type of data the research included the use of both quantitative and qualitative methods of data collection with the use of a descriptive study. Descriptive research was adopted because it involves gathering data that describes events and organize, tabulates, depicts and describes the data. It involves gathering data that describe events and then organizes, tabulates, depicts, and describes the data. The findings of the study showed that mobile banking had a positive impact on the performance of CRDB bank Tanzania. The study recommend that Banks should continue investing on mobile banking and other innovation delivery channels because they are able to control their costs much better as compared to investment in brick and mortar or physical branches.