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Browsing Dissertations by Author "January, Silvestry"
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- Outsourcing of local government services in Tanzania: A case of revenue collection in Dodoma bus stand, Dodoma Municipality(St John's University of Tanzania, 2014-07-28) January, SilvestryLocal government authorities in Tanzania have transformed its service delivery and tax collection systems so as to enhance its effectiveness and efficiency on such areas through outsourcing these functions. The work major objective was to assess outsourcing LGA services particularly revenue collection service as well as service delivery in Tanzania using Dodoma bus stand as a case study. The specific objectives were to examining working relationship between outsourced agents and the municipality, investigating the general public satisfaction before and after outsourcing of LGA services and comparison between the revenue collected through outsourcing and those collected via outsourcing. The study used mixed methods in which data were collected in the field through questionnaires, interviews, observation and passing through different Municipal documents and the same data were processed using spread sheets and Statistical Package for Social Sciences. It was cross sectional survey design. The processed data were analyzed and interpreted. In this case, there is contractual relationship between revenue collections but the problem is poor contract management between the two parties. On the other hand, the general public gets more satisfaction on the services provided by agents than those provided by Municipal officials. More revenues are collected when using agents than when Municipal officials collect by themselves. It is recommended that, revenue collecting agents must be obtained through a competitive tendering process. Proper contracts management will add value to the LGA in Tanzania. Corruption and bribery should be discouraged by all means for LGA sustainability.